Knowledge assistant · Australia-wide
A knowledge assistant that answers from your own files.
A knowledge assistant is an AI knowledge base your team can ask in plain English. It searches your own files and answers with sources. A person makes the decision. SoftDeck builds knowledge assistants and internal search around your existing systems, using retrieval-augmented generation, which grounds each answer in selected business information.
Answers with sourcesWhere a knowledge assistant pays off first.
The same questions go to the same few people.
The answer exists, but staff cannot find the file.
Procedures sit in documents few people open.
Quotes depend on facts buried in past jobs.
New starters have to ask around to find things.
From a question to a decision you can trace.
One question, answered from your files and logged.
Illustrative example. We agree which files the assistant searches and who can use it with you in the AI assessment.
What we build.
Internal search, summaries and cited answers, built on the files you keep.
Retrieval in production.
AI agents across 14+ workflows, built with retrieval-augmented generation, billing and usage metering.
Read the ActiveGospel case studyAssess, build, support.
- 1AssessChoose the files and the questions that matter most. Agree who can use the assistant and where a person decides.
- 2BuildBuild search and answers on those files, with sources shown, usage controls in place and a person reviewing what matters.
- 3SupportKeep the knowledge current and the answers useful. Measure against your goal, then widen the files it covers.
06 / Questions
Questions about knowledge assistants.
Email support@softdeck.com.au with anything else.
How is a knowledge assistant different from internal search?
Internal search finds documents. A knowledge assistant reads the relevant passages and writes a short answer with links to its sources, so your team can check it. Enterprise search is the name for this idea in large organisations. We build the same capability around the files your business keeps.
What is retrieval-augmented generation?
RAG for short. The assistant retrieves the relevant passages from your files, then writes its answer from them. That ties each answer to your information.
Can it give a wrong answer?
Yes, any AI can. We ground answers in your own files, show the sources so your team can check them and keep a person responsible for decisions. We also agree what the assistant says when it cannot find an answer.
Which files can it search?
The ones you choose, such as documents, procedures and records from past jobs in your document stores. Before we build, we agree the list and who can use the assistant.
Who can see our files and answers?
Before we build, we agree which files the assistant may search and who can use it. Sign-in and access control are part of what we build. Tell us about any confidentiality needs in the assessment so they shape the design.
What does a knowledge assistant cost?
We price by scope. Send the files you want searched, the questions your team asks, the outcome you want and your timeframe, and we reply with a next step and an estimate.
Where do you work?
SoftDeck is based in Sydney and works with businesses across Australia.
How to get started
Tell us where growth gets stuck.
Send the work that takes time, the systems it touches and the revenue outcome you want. We reply with a starting point.
