AI agents · Australia-wide
AI agents for business that take on the routine work.
An AI agent is software that does a defined job with AI models and supporting tools, such as sorting messages and drafting replies. SoftDeck builds AI agents for business around your existing systems. Each agent has a clear task and set limits, and a person approves anything important before it goes out.
Defined job, set limitsWhere AI agents pay off first.
Messages wait until someone has time to read them.
One person triages requests by hand.
Routine follow-ups slip when the team is busy.
The same customer questions arrive each day.
Staff update records by hand, so they fall behind.
An agent at work, from message to record.
One routine job, from the first message to the updated record.
Illustrative example. We agree the agent's job, its limits and the review point with you in the AI assessment.
What we build.
Agents that read, classify, draft and route inside the systems you use.
AI agents running in production.
AI agents across 14+ workflows in one platform, with billing and usage metering built in.
Read the ActiveGospel case studyAssess, build, support.
- 1AssessPick one routine job. Agree what the agent may do, what it may not and who approves its work.
- 2BuildBuild the agent around your systems, with usage controls and a review point before anything goes out.
- 3SupportKeep the agent reliable after launch. Check its work against your goal, then give it the next job.
What is the difference between an AI agent and a chatbot?
A chatbot answers questions in a chat window. An agent can also act: it classifies a message, drafts a reply or updates a record. An AI chatbot for business can be one job an agent does, answering from your own files with a person stepping in when needed.
Will an agent replace our people or act without us?
No. Before we build, we agree each agent's job, its limits and its approval points. A person checks anything important before it goes out, so your team keeps the decisions and hands over the routine work.
Which jobs suit an AI agent first?
Routine jobs with a clear start and finish suit an agent best: sorting messages, drafting replies or chasing overdue invoices. The AI assessment ranks your candidates by what they do for revenue and recommends one to build first.
Which systems can an agent work with?
Agents connect to email, accounting tools, document stores, customer relationship management (CRM) systems and line-of-business software through their APIs, the ways one program asks another for data. If a system has no API, we look for a safer route.
How do you keep an agent accurate?
AI makes mistakes, so we limit what each agent can do. We give it a narrow job, ground it in your own information where it needs facts and keep a person on anything important.
What does an AI agent cost?
We price by scope. Send the goal, current setup, outcome and timeframe, and we reply with a next step and an estimate.
Where do you work?
SoftDeck is based in Sydney and works with businesses across Australia.
How to get started
Tell us where growth gets stuck.
Send the work that takes time, the systems it touches and the revenue outcome you want. We reply with a starting point.
